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We answer within one business day. For anything about a specific job, include the task id from your dashboard — it saves a round trip.

Support

A job failed, a result looks wrong, or you cannot sign in.

Refunds, invoices, VAT numbers, or a charge you do not recognise.

DMCA notices and counter-notices. Include the task id.

Business plan, higher limits, or a processing pipeline.

Before writing, the FAQ and the refund policy answer most questions about credits and failed jobs.